cannot add to sales order

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  • Problem
  • Updated 5 years ago
  • In Progress
Since turning on multi-currency I cannot add to sales order in other currencies - I can create, but whenever I add a line I get the warning "This transaction is not in balance" which does not make sense - whats it trying to balance it to??? There is no "transaction amount at the top of the form" to balance against - its a Sales Order.
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Tamara

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  • confused

Posted 5 years ago

  • 2
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Jeff Langtip

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I was told by Reckon training to think twice before changing to multi-currency..... good luck
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Tamara

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Well, I did think twice and spent months trying to get around it, but in the end the number of overseas customers meant I had to as they all wanted to be invoiced in their local currency and wont deal with you if you don't do it!
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Jamaiel, Employee

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Hi Tamara,


Welcome to Reckon Community!

Pertaining to your query, does the issue only occur when using an Tax Code? Will it save if there is none? And to clarify, does the message appears at the point of saving it or entering the Line?

Moreover, see the following article - Article ID: 4183 - which is similar to this and see if you can apply the solution.

And aside from enabling Multi-currency, have you imported anything to your Company File?

Hope it helps!

Thank you.


Kind Regards,

Jamaiel


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