Having trouble sending INB Summaries to the ATO via SBR. The data goes in a loop

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  • Question
  • Updated 1 year ago
  • (Edited)
Cannot contact Reckon Support today but I am having trouble sending INB Summaries to the ATO via SBR. The data seems to go in a loop so I have to cancel. Any clues
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Bob Barbuto

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Posted 1 year ago

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Rav, Community Manager

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Hi Bob,

Welcome to the Community. Sorry to hear you haven't been able to reach the team today, they've certainly been kept very busy today.

Can you let me know at which point you are experiencing this error? Do you have any screenshots of the problem that you can add to this post?

Cheers
Rav
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Bob Barbuto

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I am getting as far as Lodge Payment Summaries and after sending a pop up message states "Severity problems" with the message code "Lodge Error"
Could be due to heavy load today , ATO portal has huge transactions today, assuming i have understood your inquiry correctly.