cannot download files - aba etc

  • 1
  • Problem
  • Updated 9 months ago
I am using Reckon Hosted. This morning I could download .aba files, and spreadsheets with no worries. Now nothing happens - I just get a message at the bottom of the screen "establishing secure connection".
Photo of Wendy

Wendy

  • 700 Points 500 badge 2x thumb

Posted 9 months ago

  • 1
Photo of Adam Gilbee

Adam Gilbee

  • 490 Points 250 badge 2x thumb
I have same problem
Photo of Rav

Rav, Community Manager

  • 86,280 Points 50k badge 2x thumb
Hi Wendy,
Can you please logout of Reckon Accounts Hosted by going through File > Exit in your file and then use the logout option in the top right corner.
Close your browser and then retry in 2-3 minutes. Is the same thing occurring for you after this?
Photo of Wendy

Wendy

  • 700 Points 500 badge 2x thumb
That worked - thanks Rav