cannot download files - aba etc

Wendy_8684012
Wendy_8684012 Member Posts: 37
edited December 2018 in Accounts Hosted
I am using Reckon Hosted. This morning I could download .aba files, and spreadsheets with no worries. Now nothing happens - I just get a message at the bottom of the screen "establishing secure connection".

Comments

  • Adam Gilbee
    Adam Gilbee Member Posts: 31
    edited December 2018
    I have same problem
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited December 2018
    Hi Wendy,
    Can you please logout of Reckon Accounts Hosted by going through File > Exit in your file and then use the logout option in the top right corner.
    Close your browser and then retry in 2-3 minutes. Is the same thing occurring for you after this?


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  • Wendy_8684012
    Wendy_8684012 Member Posts: 37
    edited December 2018
    That worked - thanks Rav