Cannot download Reckon Accounts 2013 Tax Update

  • 2
  • Problem
  • Updated 5 years ago
  • Solved
Hi there,
I've reinstalled Reckon Accounts Premier 2013 and am attempting to open a company file. It's asking me to update to R2 (Tax Update) and directs me to this URL:
http://home.reckon.com.au/support/Home/Downloads/UpdatesServicePacks.aspx

After clicking the appropriate link:
http://home.reckon.com.au/support/Home/Downloads/UpdatesServicePacks/ReckonAccounts2013TaxUpdate.asp...

and logging in with my customer ID and PIN, only a blank page appears (screenshot of page attached) and no download starts.
I noticed the same behaviour with the 2014 Tax Update link.

Could you please provide the direct link to the update or fix the current link? I have tried in Google Chrome, Internet Explorer and Mozilla Firefox.
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James Watts

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Posted 5 years ago

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Kevin Russell, Accredited Partner

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Jim send me an email I'll fix this for you.

kvrzap@gmail.com t:0407744914
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Mirko, Alum

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Thanks for your post James & welcome to the Community. Sorry to hear you are having trouble with the downloads - the system checks for valid download access - if you had access to the tax table update prior it should allow you to download the link - there maybe something wrong in the back end. Give our customer service team a call to look into your profile and provide you with download links to any upgrades/updates you're eligible for. Their contact number is >> 1800 RECKON. Hope this helps!