Cannot email payslips from reckon plus 2014 using windows 10
Helen McKenzie
Member Posts: 13 ✭
Reckon Plus 2014 just loaded my program onto a new windows 10 computer from using it on a windows 8.1 laptop, which died. when i go to email the payslips the first window has all the info ticked but when I proceed the next window is empty. HELP!!
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Comments
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Good morning Helen,
Are you receiving any error messages upon proceeding to the next screen that you've mentioned?
Has this issue only appeared since the change to Windows 10?
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no error message, and yes only since i've updated to windows 10. After talking to quickbooks they told me to try : 1. file- send forms- esc, after a short while old payslip forms did present, according to quickbooks 189 of them. i'm pretty sure i completed the above process more than 189 times but same payslips and date remained the same on the screen. I called quickbooks again and they said just keep going until the dummy payslip presents.
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sorry! i forgot to add I'm using outlook 130
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Thanks for getting back to me Helen.
Completely understand that it's quite a frustrating process to have to go through but you're definitely on the right track.
There's some info on this here - http://kb.reckon.com.au/issue_view.asp?ID=3757
Let me know how you get on
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav,
Tried that, and over that hump. Error 20 kept coming up when i'd go to email,
someone suggested i run administrator when i use reckon, this has help fix the error 20 problem , but when i press to send the email in that window, the window "sever busy" pops up and i cannot proceed from there.0
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