Cannot get into the program

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  • Question
  • Updated 9 months ago
  • Answered
I cannot open Reckon and when I try I get the message -
Windows cannot find C:\ Program Files (x86) Reckon Accounts Personal\qw.exe
Help please
My Customer ID 490213
My Customer PIN 792768
Photo of Allan Burrow ajburrow@optusnet.com.au

Posted 9 months ago

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Kevin Russell, Accredited Partner

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You need to reinstall Quicken
Thanks Kevin, I'll give that go.
Have inserted the disk but it won't open! Message tells me that it can't find D:\autorun.exe  !!
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Kevin Russell, Accredited Partner

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Copy the installation files to the C:\ drive
Hi Kevin,
just had Reckon Support on the phone talking to some guy in New Delhi and he emailed me the 2018 update (which for some reason I didn't have!) and he was still unable to get the program to work.  My program is Home & Business.  If Support can't sort this out where on earth do I go, as it's impossible, for me at least to get to talk to someone in local support. As an aside every other program on my computer is working OK!
Cheers,
Allan Burrow
I thought the program was already in C:\ and if it isn't I have no idea how to get it in there!
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Rav, Community Manager

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Hi Rav,
I had along session with Prajesh Gola in New Delhi and he couldn't fix it either and the general concensus was that my computer was the problem.  It's strange because every other program is working fine.  I cannot get into Reckon and I also cannot download anything from the net.
I've been threatening myself to get a new computer for quite some time now and yesterday I bit the bullet and did just that! Now I have to find out what I have to do to get Reckon transferred to this new computer as well as transferring everything else as well!
KB?!! Not sure what that is!
Regards,
Allan Burrow
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Kevin Russell, Accredited Partner

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Thats the easy part. Call me later today. 0407744914 Kevin