cannot log in on Ipad

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  • Updated 2 weeks ago
For the last few days I have not been able to log on tho Reckon's STP app on my Ipad.  I keep getting the following message "There was a problem signing you in.Please try again later". 

HELLPPPPP please.
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lindsay clark

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Posted 2 weeks ago

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lindsay clark

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I was thinking to delete the app and then reload it, but I am afraid I will lose my data.   I need to do the last pay run for the Financial Year and then complete the EOFY processes for the ATO. Thanks
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Sabrina Ferguson

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I am having a similar issue on my iPhone. It tells me I can't log in and that the error has been reported. "There was a problem signing you in. An unexpected error occurred. This has been logged for investigation." I have followed the instructions as above and still have the issue.
(Edited)
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Nancy

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Hi RAV,i have the same issue. i cannot log in reckon app saying: an unexpected error occurred. this has been logged for investigation"
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lindsay clark

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Hi Rav. D0 you have a phone number that I can call to resolve this problem?  Thanks
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Sabrina Ferguson

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Hi Rav, I was able to log in today. Phew. Whatever you did, thank you.
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lindsay clark

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Hi Rav
I still cannot log on to my Ipad.
Please contact me asap as I have to process pays.  Thanks