Cannot log into Reckon Online since Firefox Upgrade
I am having issues logging into Accounts Online using Firefox (since a recent update) even though I have been using Firefox as my browser since Reckon Online's inception. I can get through the log-in screen with my user-name and password but a message saying "Please Wait" appears and the whole system hangs and I can not go any further. If I log in using Internet Explorer I am NOT experiencing the same issues and interestingly I can then go back to Firefox and I am automatically connected and logged in the Accounts Online. Has anyone else experienced this issue or got any thoughts on what is wrong here?
Comments
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Someone else had a similar problem and Mirko added the response as below: not sure if this is the same for yours but it may be worth a try.
"Chrome 42 update has lost the Silverlight plugin, so you may experience issues with certain websites, such as Reckon One - which is causing an access issue.
To resolve the issue, please follow the steps below - or try to use an alternate browser.
1) Go to chrome://flags/#enable-npapi
2) Turn on npapi plugin
3) Restart Chrome
4) go to chrome://plugins/ and enable Microsof Silverlight (optional)
Reference:
https://social.msdn.microsoft.com/Forums/silverlight/en-US/a19077d6-45f2-4ce3-9f45-1cc2cdac2362/chro... "0 -
There are actually quite a few related conversations regarding this. It may be a good idea to search and see if someone has added the reply matching your problem. The above is regarding Chrome sorry.0
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Hey Deb, try a complete browser reset >>http://www.howtogeek.com/171924/how-to-reset-your-web-browser-to-its-default-settings/. Sounds like there is an issues which could be related to cookies or cached data.
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Thanks Mirko - That appears to have done the trick.
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Thanks for the update and for asking the question Deb. I'm sure this will help others in the future!
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