Cannot Print

  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
Since yesterday we have been unable to print, there are no popup blockers on and we have tried saving a PDF first and that does not work either. Any other ideas to rectify the issue. Cheers
Photo of Nancy

Nancy

  • 160 Points 100 badge 2x thumb
  • frustrated

Posted 1 month ago

  • 1
Photo of Nancy

Nancy

  • 160 Points 100 badge 2x thumb
Anddddd now it is not emailing, but it did yesterday
Photo of Rav

Rav, Community Manager

  • 57,920 Points 50k badge 2x thumb
Nancy,
What is happening specifically when you try printing?
What is process you are going through specifically? Can you outline it for us so we can understand where in the process its failing.

Same thing for emailing, what is happening specifically when you try to send emails?
Photo of Nancy

Nancy

  • 160 Points 100 badge 2x thumb
Reckon has frozen, mid loading a screen, when I log off and log back in, it goes straight to that half downloaded page.....
Photo of Nancy

Nancy

  • 160 Points 100 badge 2x thumb
When I try and print, the drop menu where I select my printer is greyed our and can't be selected. The email looks to have sent the email but it is not being received on the other end. We have trialed it on a few email addresses.
Photo of Rav

Rav, Community Manager

  • 57,814 Points 50k badge 2x thumb
Nancy, are you referring to the print box in my screenshot below?
If so, then the option to change the printer from this box has never been an option in Reckon Accounts Hosted.
To change a destination printer, click on PRINT on that box and a new window will open (only if you have enabled popups as listed HERE) which will allow you to change printers and print (see my second screenshot)



Photo of Nancy

Nancy

  • 160 Points 100 badge 2x thumb
Yes, I pressed that too and when you click on the change button, our default printer is not listed but it is listed in control panel and we can print from all other programs. 
Photo of Melissa Meeds

Melissa Meeds

  • 618 Points 500 badge 2x thumb
I cant print either, the print box comes up then I click ok, and nothing happends.  Only way I can print an invoice atm is to email it to my self :(
Photo of Rav

Rav, Community Manager

  • 57,814 Points 50k badge 2x thumb
Hi Melissa,
Please ensure you follow the process listed here -

When I try to print in Reckon Accounts Hosted nothing happens
Photo of Nancy

Nancy

  • 160 Points 100 badge 2x thumb
We were doing that too Melissa and then that stopped working also....
Photo of Charles van Rotterdam

Charles van Rotterdam

  • 8,754 Points 5k badge 2x thumb
Allow pop ups and all then is good