Cannot refund a $ Discount?
Richard_8152647
Member Posts: 1 ✭
Hi,
We are able to refund a % discount but not a $ discount. Is this something we are doing wrong or a limitation with the program? We have the $ discount button set to a preset amount of $29.
Appreciate any help
We are able to refund a % discount but not a $ discount. Is this something we are doing wrong or a limitation with the program? We have the $ discount button set to a preset amount of $29.
Appreciate any help
0
Comments
-
Hi Richard,
You should be able to refund $ discount. There could be something to do with the button set up for your $29 discount.
You can try to create a new button. My refund for $ discount button works with below setting.
Regards
DenyD
1 -
Hi Richard,
As Andrew mentioned, if you want to refund $ discount, you need to include an item as well. And the balance must not be negative.
Regards
Deny
0 -
Hi Andrew,
The balance I meant is the Item price less discount. So for Richard, an item of more than $29 has to be selected for the refund. Hopefully this clears things up.
Regards
Deny D
0
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community