Cannot renew one of our four licenses for Reckon Accounts Hosted.

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Fiona Smith_9962137
Fiona Smith_9962137 Member Posts: 4 ✭
edited July 2020 in Accounts Hosted
We have four licenses for Reckon Hosted. Through the control panel I was able to renew and pay for 3 of them. The fourth one will not let me select the checkbox to renew - the box is faded out.  Reckon have not responded to any of my many emails and cant get through on phone. License is due to expire tomorrow.  Any ideas please??

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  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
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    Have you thought about ringing them on the number which is listed in the email which is probably
    Contact Us
    Phone: 1800 732 566 
    You might be able to pay it over the phone using a credit card.
    John L G
  • Fiona Smith_9962137
    Fiona Smith_9962137 Member Posts: 4 ✭
    edited August 2019
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    Thanks John. I've tried calling numerous times only to be told that they are at capacity and cannot take any more calls. I finally got put in a queue this afternoon
    and after an hour on hold got told that a code had been inputted incorrectly on their end. They've corrected and I was able to renew.
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited August 2019
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    Good to hear that it was resolved, Fiona.  Thanks for letting know.
    John L G

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