Cannot renew one of our four licenses for Reckon Accounts Hosted.
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Fiona Smith_9962137
Member Posts: 4 ✭
We have four licenses for Reckon Hosted. Through the control panel I was able to renew and pay for 3 of them. The fourth one will not let me select the checkbox to renew - the box is faded out. Reckon have not responded to any of my many emails and cant get through on phone. License is due to expire tomorrow. Any ideas please??
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Comments
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Have you thought about ringing them on the number which is listed in the email which is probably
Contact Us
Phone: 1800 732 566
You might be able to pay it over the phone using a credit card.
John L G0 -
Thanks John. I've tried calling numerous times only to be told that they are at capacity and cannot take any more calls. I finally got put in a queue this afternoon
and after an hour on hold got told that a code had been inputted incorrectly on their end. They've corrected and I was able to renew.
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Good to hear that it was resolved, Fiona. Thanks for letting know.
John L G0
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