Cannot see the upload, download or clipboard button on the Hosted Floating toolbar.

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  • Updated 4 years ago
Some new laptops with Windows 10 operating system installed also have a touch-enabled screen.  This feature leads Ericom, the background HTML5 RDP client, to think it is connected to a tablet and so it activates only the keyboard icons and disables the rest.  

You can turn off this touch screen feature so that Ericom can correctly identify your PC:
  • Start > Control Panel > Device Manager
  • Locate the touch screen device in either, Human Interface Devices or Display adapters;
  • Right click it and select Disable;
  • Close the Device Manager.  
You should now see the full Floating Toolbar in Hosted.  

For more information see this article by Touch-Base.

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John G, Information Support Analyst

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Posted 4 years ago

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