Cannot Use keys Control + Del to general journal entries

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  • Updated 3 years ago
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Cannot use keys Control + Del to general journal entries. When pressed,
it shifts me to a server switch user mode which shows the "server'. This is in Reckon Accounts Hosted Edition 2016. Please help.
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Jeffrey Arana

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Posted 3 years ago

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John Graetz

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Hi  Jeffrey.  If you are using the Chrome browser, pressing "CTRL + d" will enable you to delete a general journal.
John L G
(Edited)
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Jeffrey Arana

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Hi John. The user says it is CTRL + Del keys. She cannot use such keys she used to do.
But thanks for your response. Cheers.
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John Graetz

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Hi Jeffrey.  It depends on what function the user is trying to perform.  In Chrome, Ctrl + Del will enable you to delete a line within a journal, whilst Crtl + D will enable you to delete the whole journal.  These same key combinations also work with cheques and invoicing.  I don't know what the situation might be with other browsers because I don't use them as Chrome seems to be the preferred browser.
John L G
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Jeffrey Arana

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Thanks John. We'll try using Chrome (was trying it with Firefox). Appreciate the help mate.