cant access charity account

  • 1
  • Praise
  • Updated 1 month ago

My friend asked me to help with her charity accounts.  When I try to login with her username and password, Reckon automatically goes to an account in my name - an ancient account from years ago when I bought their software.

how can I get in? do I need to be "subscribed"?

Neil

Photo of Neil Cutler

Neil Cutler

  • 70 Points

Posted 1 month ago

  • 1
Photo of David Elliott

David Elliott

  • 240 Points 100 badge 2x thumb
Suggest your friend adds you as "staff" to her subscription.  She should go to " Account" in left column of opening window displaying "Open" button > Staff > Add staff >etc
Cheers .. David
Photo of Rav

Rav, Community Manager

  • 47,986 Points 20k badge 2x thumb
Hi Neil,

David is correct, your friend will need to share their book with you. There are two ways of actioning this which you'll find below -

I'll also add how to access a shared book.