Can't Access my file

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Stuart Lord
Stuart Lord Member Posts: 2 ✭
edited May 2017 in Accounts Hosted
I have 2 users. One is working fine. The other can log into Reckon Hosted but can't access the file. Keep getting the Blue welcome screen for windows server 2012.
We have tried closing the chrome browser and re opening and going into the admin console and log off remote users.
Not good enough as my staff member has lost a lot of time stuffing around.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,409 Community Manager Community Manager
    edited May 2017
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    Really sorry to hear this Stuart,

    Does the same issue occur for this user when attempting login from an alternate browser?

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  • Stuart Lord
    Stuart Lord Member Posts: 2 ✭
    edited May 2017
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    No - Other user is OK. Have just gone in with the problem user and now working. Why did this happen?

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