Cant access my STP account-for the last 72 hrs . It does say network error . When can I access my a

astrid sam
astrid sam Member Posts: 24
edited July 2020 in Reckon Accounts (Desktop)
cant access my STP account  since 3\7\20

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2020

    Hi Astrid

     

    Are you referring to the Reckon Portal (GovConnect)?

     

    A “Network error” usually relates to your own (home/office) network - IT isn’t really my area but have you tried restarting your modem/Wi-Fi?

     

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • astrid sam
    astrid sam Member Posts: 24
    edited July 2020
    It is my STP app on my phone.i can upload one of the messgaes . My wife at home and at working well for other needs. It also said network error .image
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2020
    Hi Astrid,
    Can I grab the ABN that you have registered to your app account please.

    Was there anything specific you were doing in the app prior to this message appearing?


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  • astrid sam
    astrid sam Member Posts: 24
    edited July 2020
    49082762114
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2020
    Thanks Astrid, I'll need our app devs to take a look at what's causing this. I've sent it over to them now and I'll come back to you as soon as I hear back from them.


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  • astrid sam
    astrid sam Member Posts: 24
    edited July 2020
    Hi Rav
    Any idea when I would be able to access my account.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2020
    Hi Astrid,
    Apologies for the delay in getting this sorted for you. I've just heard back from our app devs in relation to your account.
    The reason this occurred is due to the start date field being empty for 'Sharon'. The devs have added a date into this field which is consistent with your other employees in order to resolve the error, however you need to go into each employee profile to check and confirm they accurate.
    The team are working on a new build for the app which will prevent this from occurring again in future, this will be coming in a future update.

    Can you please close the app in full ie. swipe it away from your running apps and then reopen & log back in.

    Let me know if you continue to have any trouble accessing your account after this.



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