Cant connect to host today. nice timing for sending out statements.

  • 7
  • Problem
  • Updated 4 years ago
  • Solved
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Dave Badingo

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Posted 4 years ago

  • 7
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Rose Davidson

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yeah! whats with that? we're having the same issue
we seem to have constant problems with reckon online...
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Bianca

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We are all having the same problem here.  Can someone at Reckon please update ASAP.
thanks
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Leanne

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Having same problem, why does this always happen end of month or around BAS time. Very frustrating.
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Tracey Henderson

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Yes, an update would be nice considering i can't get through to your helpline
(Edited)
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Jenaya Higginson

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Same issue here :(
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Resound Projects

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Having the same problem....absolutely frustrating....doesn't happen with the non- cloud!!!!!
Good Morning, Thank you for letting us know. We are currently looking into this and will provide an update as soon as possible.
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KarrenB

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Same here, can't connect
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Michelle Whitson

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Yes same problem here.
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Kay Smart, Accredited Consultant, Accredited Partner

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Reckon are currently working on the problem.  I know it frustrating but we do need to remember that it's a long time since this has happened and Reckon are working as fast as they can to sort the issue.
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fish88.au

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oops ! Finished working on, but forgot to run  BAS report last night.. NOW like all you above- cant connect,,   !!!!!!! oh dear !!!! 
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Scallywagg

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It would help if someone would answer the phones though Kay - or post to community. Hiding from us doesnt help the tensions that devleop when we want to get on with our work.
I know it doesnt happen often but thats not an out. 
Hi There, as per above

Good Morning, Thank you for letting us know. We are currently looking into this and will provide an update as soon as possible.

We will let you know as soon as we have an update. Thank you for your patience.
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Ginie Smith

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Please, please fix this problem ASAP!  This is so frustrating.
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Rav, Community Manager

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Hi everyone,
Our IT team have identified the cause of the issue this morning and are working on the solution as we speak.

Further updates will be provided here -https://community.reckon.com/reckon/t...

I sincerely apologize for the frustration and inconvenience this is causing.
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Patricio Sepúlveda

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Please fix the problem ASAP! or move resources to answer phones, I need a solution for this, at least if someone can send data file we can use the non-online software.

This is a mayor issue, with little support.