Cant copy and paste between Reckon AH and any other window, tab or browser.

  • 1
  • Problem
  • Updated 3 months ago
  • Not a Problem
Cant copy and paste between Reckon AH and any other window, tab or browser. For work I use explorer for reckon (as I've had issues using chrome in the past), and Chrome for all my supplier portals. When ordering or doing warranty claims I use copy and paste quite a bit but for some reason since the latest windows 10 update, I cant copy into or out of Reckon. I've narrowed it down to reckon as both browsers can copy and paste between each other in all other sites.
Photo of Grant Hodgson

Grant Hodgson

  • 160 Points 100 badge 2x thumb

Posted 3 months ago

  • 1
Photo of John Graetz

John Graetz

  • 18,430 Points 10k badge 2x thumb

Hi Grant.  I use IE for Hosted and despite Windows 10 updates, I am still having a perfect experience with the copy/paste function out of RAH, just like the desktop version..  Using Ctrl+C and then Ctrl+V say into a word or excel document is working perfectly without the need to use the cursed floating toolbar and dialogue box..

John L G

(Edited)
yes it works try it  as John suggests 
Photo of Grant Hodgson

Grant Hodgson

  • 160 Points 100 badge 2x thumb
It would take less time for me to re type the whole lot than copy and paste into word or excel then into chrome or vice versa. 

2 days ago I could do it between reckon and any browser or web page. I'd like to be able to do it again as it can cut hrs out of my day.
Photo of Grant Hodgson

Grant Hodgson

  • 160 Points 100 badge 2x thumb
In addition, I've just noticed that I cant use the directional pad or backspace.
Photo of Grant Hodgson

Grant Hodgson

  • 160 Points 100 badge 2x thumb
Or tab
Photo of Grant Hodgson

Grant Hodgson

  • 160 Points 100 badge 2x thumb
Or space
Photo of John Graetz

John Graetz

  • 18,430 Points 10k badge 2x thumb

Have you tried shutting down your computer and re-starting?  There have been occasions in the past where I have experienced some crazy things going on and then found out that there was a windows update downloading in the background.

John L G

Photo of John Graetz

John Graetz

  • 18,430 Points 10k badge 2x thumb

Sounds like you do have a major problem Grant.  I have no need to use any part of the floating toolbar, apart from exporting and my tab button is working as it should.  Sounds like you are now experiencing the same sort of problems with IE as tend to occur in other browsers.

John L G

Photo of Grant Hodgson

Grant Hodgson

  • 160 Points 100 badge 2x thumb
Never mind. Logged in and out and it has rectified itself. Thanks for the help.