cant download 2019 upgrade- error is "failed - disk full"

  • 1
  • Problem
  • Updated 2 months ago
Error Failed Disk Full when trying to upgrade to premier 2019 from 2018
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Administration / finance Officer

  • 70 Points
  • anxious, same thing happened last yr, nobody could help and I lost my whole company data that wasn't backed up properly and I had to start a new company so lost all my history.

Posted 2 months ago

  • 1
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Tim Spillman

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Hard Drive Full, Check the space you're downloading to.
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John Graetz

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Problems with downloading the updated program, because your hard drive is full, has nothing to do with your Company data file.  In other words, there is nothing in the download process which will kill your data file.  Unfortunately, it seems that you took steps last year which were not necessary and despite this, based on what you have said, it is quite likely that your old data file is still on your computer unless of course you ran out of disk space with that one too.  The lesson here is that ideally, you should be doing a backup of your company file data to an external source, as the last step before you shut down your computer for the night.
John L G 
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Linda Putland, Accredited Partner

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In addition to John's suggestion - if you are not confident of your understanding of your system and the process of installing software and upgrading your files without losing data - then invest in having a professional do it for you - can be done simply via Team Viewer by any Accredited Partner - I am sure John would be happy to do it for you?
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Sandie

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Are you referring to my computer hard drive? because it is not full; 410GB free of 465GB, or the applications Drive is 176GB free of 0.99TB I don't get any options as to where the file will be saved, it's disk full before I can do anything. 
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Sandie

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Really, I should not have to pay an "accredited partner" to install an update. I can follow the process. I will request a disk if necessary.
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Data Rec, Employee

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Hi Sandie,

You can change the destination folder where downloads are being stored.

The specific process would be dependent on the web browser you are using such as Google Chrome, Firefox, Microsoft IE, Edge, Safari, etc.

You can do a web search for the following key phrase "How to change default download location for <name of web browser >"

Example:

"How to change default download location for Firefox"


Regards,

Data Recovery Team

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Tim Spillman

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I'm not an "accredited partner" pay me.

Many reason why you could have that error, none of them happen to do with Reckon or does it....