Can't email customer statements in 2017 Reckon Hosted

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  • Question
  • Updated 11 months ago
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I am trying to email a Customer Statement as usual but after editing the text & then hitting the  "send now" button nothing happens?

Thanks in advance for your assistance
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Tanya

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Posted 11 months ago

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Rav, Community Manager

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Hi there Tanya,

Apologies for the delay in getting back to you

Is this issue still occurring for you? Are you able to logout, close the active sessions from within the Hosted control panel and then try again. Does the issue persist?
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Tanya

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Hi Rav,

Sorry for my late reply, been a bit snowed under ATM.  Yes it appears to be working again now.  Also my issue with not being able to email payslips has also been resolved.

Thanks
Tanya
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Rav, Community Manager

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No worries Tanya, thanks for letting me know and glad to hear its sorted.

Cheers
Rav
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Wendy

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I am also having trouble emailing customer statements
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Wendy

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Also haven't been able to email employee PAYG summaries. Neither the statements or the summaries appear in the "select files to email" screen

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