cant email invoices anymore. error message "the selected paper size is not supported by this printer" I have ReckonAccounts Premier: 2013.

  • 1
  • Question
  • Updated 2 years ago
cant email invoices anymore. get the following error message "the selected paper size is not supported by this printer" can anyone help please? I have ReckonAccounts Premier: Accountant Edition 2013.
Photo of Megan

Megan

  • 110 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Rav

Rav, Community Manager

  • 64,608 Points 50k badge 2x thumb
Hi Megan,

I've found this KB, and although it relates to Hosted, it might be worth checking out the solution steps listed -

The selected paper size is not supported by this printer error when emailing an invoice
Photo of Megan

Megan

  • 110 Points 100 badge 2x thumb
do you have any other suggestions.  I deleted printer and reinstalled still doesn't work.
Photo of Megan

Megan

  • 110 Points 100 badge 2x thumb
Thanks Rav tried that still doesn't work