Cant email payslips from Reckon Hosted 2017

Hi, Ive upgraded to the Reckon Hosted 2017, and I cannot email payslips? When I select the payslips to email I then cannot see them listed in the forms to send screen?

Christine

80 Points

Posted 2 years ago

2 years ago

Rav, Community Manager

91,612 Points

Hi Christine

Welcome to the Reckon community, and sorry to hear you are experiencing this problem.

The Send Forms to Send list cannot show a corrupted email and will not show good emails that follow a corrupted one. If your list is blank and you know there should be emails waiting to be sent, then the first email is corrupt.

When you exit Select Forms to Send, Reckon Accounts will delete only the first corrupted email. You will need to enter and exit Send Forms to Email as many times as required until the last of the emails is displayed and all corrupted emails are deleted.

A full guide is at: Send Forms list is blank and there are no Payment Summaries to email.

2 years ago

Maryna Scheffer

240 Points

I have tried the Payment summaries to email that was on previous post but it still does not want to work, Send Forms is also clear - Nothing in there. Am I missing something?

2017-07-13T06:42:51+00:00

Rav, Community Manager

91,522 Points

Hi Maryna,

You'll need to follow the process outlined in the KB article above to clear the corruption.

Give that a go and let me know how you get on,

Cheers
Rav

2017-07-13T07:03:48+00:00

John Graetz

24,798 Points

Maryna. The suggestion from Rav is that the first form is corrupt. Instead of selecting all of your employees, untick the first one on the list (or even more of them) and then see whether or not the rest of them show up on the next screen.
John L G

2017-07-13T08:03:16+00:00

L Childs

300 Points

Hi, this happened to me yesterday. I had to open the File - Send Forms let the window open and then press ESC. I did this for 10 minutes before my payslips appeared.
I just find it strange that so many people have corrupted emails.
Maybe it is an upgrade fault.
Hope you get the payslips out.

2017-07-13T22:49:37+00:00

Maryna Scheffer

240 Points

Morning all, thank you for your assistance, I just won the problem. The only solution that worked was the File -Send Forms and the Esc - I did that for +- 9 min and all was fixed

2017-07-13T23:26:17+00:00

John Graetz

24,798 Points

Maryna - this is both amazing and plain crazy. Something is definitely wrong somewhere and it apparently has nothing to do with a corrupted pay slip as it seems that you managed to get them all out by following your "special" process. Thanks for sharing the solution.
I have just sent out a batch of pay slips, thankfully without any drama.
John L G

This conversation is no longer open for comments or replies.