Cant find where EmpDupe file has been saved for Accounts Hosted

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  • Updated 11 months ago
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Plaxy Piercey

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Posted 12 months ago

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Plaxy Piercey

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This reply was created from a merged topic originally titled Cant find where EmpDupe file has been saved for Accounts Hosted.
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Rav, Community Manager

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Hi Plaxy,

This is our video from last year but check out around the 3:23 mark for info on the EMPDUPE in Reckon Accounts Hosted -

(Edited)
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John Graetz

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My experience tends to indicate that it ends up in the same folder as other downloads for the particular browser that you are using.
John L G
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Plaxy Piercey

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Thanks for that. When I save it , it only give (B)  or  (Q) drive options. When I go to retrieve it to copy I cant find a (B) or (Q) drive anywhere?
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John Graetz

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Plaxy.  You need to go to your floating toolbar within Hosted, expand it and click on the download files button, then navigate to your Q drive and download it to within your computer environment.  It is at that point that I found that it will tend to end up in the same place as all other downloads for the browser that you are using.
John L G
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John Allsop

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Hi John I am having the exact same problem. What is the floating toolbar??
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John Graetz

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Hi John.  It is possibly in the top right hand corner (or bottom left hand corner) of your Reckon desktop, a mauve/pink  coloured circle with a white casket inside.  Click once to open it and it should have three tabs for different purposes.  Click on the short arrow and it will open up as well.  The end of the orange coloured "tail" is the download button, for initially downloading from either your "B" (backup) drive, or your "Q" (export) drive.  The middle tab is for importing things into Hosted and so it goes on.  See how you go.
Give me a ring tomorrow on 0428 695454 if you cannot work it out.
John L G
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John Graetz

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John Allsop.  You can click and hold your mouse button on the toolbar and then drag it to wherever you want to place it on your Reckon Desktop.
John L G
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Rav, Community Manager

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Hi John,

If you still require it, there is some info on the Floating toolbar and how to use it for various tasks HERE

Cheers
Rav
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Plaxy Piercey

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Ok, thanks, Ive found that...... how do I save it to my desktop so I can copy to disc to send to ATO?
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John Graetz

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Plaxy.  All you should have to do is to copy straight from your downloads folder to your disc. There should not be a need for an intermediate stage of having to copy it to your desktop first.  However, if that is what you want to do, the process is the same as anything else that you want to copy to the desktop.
John L G
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John Graetz

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Plaxy - if you happen to be lodging your BAS using an AusKey, you can use that same medium to first test and then upload the file.to the ATO.
John L G
Oops , we  crossed lines here John!
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John Graetz

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No problem Chandra as you gave some expanded info.
John L G
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Plaxy Piercey

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Thanks guys, I've got it now! Sorry, was having a blonde moment. Thanks for your help!
Copy to disc? you may use your ATO portal to send electronically, the empdupe is for sending  digitally.
or your  Tax Agent can do it in  less then 10 mins for  you.