cant get capitals to work
if i go to msword or other text editors i do not have this problem.
Comments
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Us too, Shane. A little frustrating, isn't it. Hoping someone else can enlighten us, or that Reckon fixes it ASAP.0
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Hi Shane,
The Hosted team have received a couple of cases of this occurring this morning and they're looking into it.
Early investigation shows that it looks isolated to Chrome only and clearing the browser cache fixes this. We've also found this problem does not occur on other browsers OR when using incognito mode in Chrome however, clearing the browser cache solves it.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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OMG YES YEW YES!!! I have the same issue , I thought it was my keyboard was planning to get new one from Office works.
Cosmic Accounting Group
Accountants and Tax Agents 22397009
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This reply was created from a merged topic originally titled caps lock is not working !??. Can someone please advise why caps lock is not working in Reckon this morning!??
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It is happening with Firefox as well? Any idea's how to rectify yet?0 -
Hi Lynette,
Thanks for your report on this. Can you please try clearing the cache in Firefox and let me know if there's any change.
Thanksℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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This reply was created from a merged topic originally titled Unable to use uppercase. Good Morning,
Wondering whether anyone else is having issues with using upper case. Upper case button is on but only getting lower case. All other programs are ok. Have checked with another company using Reckon Hosted and they have the same issue.0 -
I use Chrome and cleared cache and uppers work however numbers RH side keyboard don't; HELP2
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Hi Jo-Anne,
Is this before or after clearing the browser cache? To confirm, is this on Google Chrome or some other browser?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Rav
Clearing Cache works to a degree
Caps lock started working after a few minutes within Reckon. But when we are in the sign in screen & entering password Caps lock is off when it's on & vise versa.0 -
yep me too0
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need number lock fixed asap please
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I am experiencing the same problem!0 -
Number Lock now intermittently not working - PLEASE can we have an update this is not workable!
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Hi Jane,
Can you let me know which screen you're accessing when NUM lock fails eg. Invoices, Bills, etc or is it any screen?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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So far for us Payment & Invoicing screens0
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Hi Rav - was happening to me too this morning - I use Opera - but I cleared my cache, logged out, then back in and all good now. thanks Linda0
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Rav, clearing cache works.
Users are not looking at this forum . SEND A EMAIL BROADCAST DIRECTLY TO THEM . sure Reckon has their emails
Not the community forum email.
Cosmic Accounting Group
Accountants and Tax Agents 22397009
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Our experience also - We HAVE CLEARED CACHE & still experiencing problems
Chandra if you read the whole thread you will see several users have cleared & still having problems.0 -
hmmm , I just logged into another client was able to login.
Well , Reckon we have problems then ???
Cosmic Accounting Group
Accountants and Tax Agents 22397009
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Hi folks,
We've made a change on our end which we believe should resolve the problem where some users are experiencing issues with caps lock & num lock.
Can you please do the following, logout of Hosted in full. Clear your browser cache again and then log back in.
Please let me know BELOW THIS POST if you continue to experience problems after doing so.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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i have logged out; cleared and all working thus far; hoping it will stay that way; chrome user reckon hosted
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god knows now: can't clear my screen; can't log off, can't print !!!!!!!0
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is anyone looking at this ?????
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Have done the above again but we are still experiencing intermittent problems with Number lock.
Password login screen also still had issues0 -
Things are fine here...for the moment.0
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Thanks for getting back to me Jo-Anne,
Hosted and the Community are completely separate and not related to each other in a technical sense. Is the keypad not working on other websites using the same browser?
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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I'm not sure what this means Anita, can you give me some clear details on what you're experiencing particularly when you say you can't clear your screen & log off ie. Are you getting an error message etc.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Intermittent problems still, Right at this very moment definitely one user with no Number Lock.
Thanks Rav0 -
And there goes my numbers again. Still not fixed.....0
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