Cant Load Quicken 2012 onto Windows 10

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Quicken 2012 CD won't load onto Dell Laptop with Windows 10 (64) I have been trying to do this for 2 days HELP!!!
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Nivkuf

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Posted 1 year ago

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Rav, Community Manager

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What is happening specifically Nivkuf?

Where in the process is it failing? What error messages are you receiving?

Can you give us an idea of the troubleshooting steps you've already undertaken in the last couple of days?

Please bear in mind, that version is not compatible with Windows 10 so its likely there may be errors in the operation of versions below 2016 on the Windows 10 OS.
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Nivkuf

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Yesterday I tried running it from the CD, it came up with the red box which I selected Install but it would not do anything at all. I read through heaps & heaps of  help topics tried the one that suggested something about NET.3 or something (couldn't find that in my list in control panel? Then I tried copying the CD to the hard drive this did not work & just now I tried to reinstall from the CD but it won't do anything now can't get it to run at all? Thank you for your help (I hope I am doing the right thing here on community as I have never used anything like this before)
(Edited)
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Nivkuf

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Hi Rav
Are you still available to assist I have managed to get back to the red box which states install I can view all the user guides etc but it does not do anything when I click on the install.

Can anyone please help?
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Kevin Russell, Accredited Partner

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Are you logged in as Administrator? Are you running the Instal in compatibility mode?
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Nivkuf

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Hi Rav
I have managed to get the install to start to work with windows 10 it has now come up with an error exit code 1603
Can you please advise what to do to over come this error please?
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Rav, Community Manager

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Hi Nivkuf,

This KB article should help out with that particular error message -
Error 1603 when installing Reckon Accounts Personal
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Nivkuf

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Hi Kevin
Yes I am logged in as administrator.
How do I run in compatibility mode?
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Nivkuf

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Hi Rav
Will work through the process you provided, but can you tell me I was working off the copy of the CD I put on my hard drive. 
My question is should I be able to load Quicken 2012 from there or do I have to do it from the original CD I have supplied by Quicken in 2012?
Thank you
(Edited)
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Nivkuf

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Hi Rav
Thanks a million the process worked ok Quicken 2012 is installed & I have accessed it twice & exited it OK.
So now I will attempt to Restore from my backups of quicken data bases from windows 8.
Can you please confirm that this is all I have now to do?
Thank you greatly appreciate your help!
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Nivkuf

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Hi Rav
Restored backup and went through the registration process can access database all looks good.

Thank you for your help it will be interesting to see if it now works Ok without any problems.

You help is appreciated, thank you
Cheers
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Dee Dailey

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H'lo...

I am experiencing the same problems with my Quicken 2012 Starter Edition and my new HP computer with Windows 10 OS installed on it.  If the same procedure that worked for Nivkuf, above, will possibly solve my problems, is there anyway to get the full narrative of the steps you recommended to him? I am so happy this solution worked and pray these steps will work for me. 

Thank you so much in advance.

Diane

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Robyn Kelly, Accredited Partner

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Hi Dee - can you confirm exactly which program you are using please - the Starter Edition is confusing me.

Thanks, Robyn Kelly

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George Calleja

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Hi Robin.  No surprise I am having the same problem would appreciate assistance

regards
George
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Robyn Kelly, Accredited Partner

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As Rav mentioned at the beginning of this post George:

"What is happening specifically?

Where in the process is it failing? What error messages are you receiving?

Can you give us an idea of the troubleshooting steps you've already undertaken?

Please bear in mind, that version is not compatible with Windows 10 so its likely there may be errors in the operation of versions below 2016 on the Windows 10 OS."

Regards, Robyn Kelly
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George Calleja

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Hi Robyn. I didn't get very far. On inserting the disc chose Australia, clicked install and that's it. Nothing happened. Suggestion of finding administrator and the use compatibility mode also got me nowhere as I couldn't find them.
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Robyn Kelly, Accredited Partner

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Hi George - click "INSTALL" again over near the top right hand side :-)
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Kevin Russell, Accredited Partner

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George the Administrator is a built in Windows account. After you install the software you can run it in compatibility mode. Why dont you send me an email kevin@zappy.com.au
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George Calleja

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Not sure what's happening.  Sent two emails and now trying here.  Any help appreciated.
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Kevin Russell, Accredited Partner

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George call me 0407744914