Can't log in (again) Our entire office can not get access

  • 4
  • Problem
  • Updated 5 years ago
Merged

This conversation has been merged. Please reference the main conversation: Unable to log in see Grey or Black screen?

We were dropped out (again)

We logged off remote sessions and tried again and again.... no good

This is all very frustrating and happens all too often. Whom do we bill our down time to this time around ?
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Jeff Langtip

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Posted 5 years ago

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Mirko, Alum

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Hi Jeff, there are some reports of a black screen appearing intermittently for some users but, nothing system wide. If your whole office is being impacted it could be something do with the way you are connecting to the service - are you running a proxy server? Please email me your customer ID and I'll have someone reach out to you or call tech support directly to look into this immediately on a one-to-one basis.
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Stacey Parker

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We are currently experiencing issues with log in too!


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Michael Standen

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This reply was created from a merged topic originally titled Black Screen is back.

Logged in. Click to start Accounts R4. Worked fine yesterday. Today, goes through all the motions but all I get is a black screen. 
Have cleared the cache and shit down then started the computer again. No change.

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