cant log in
patience tepohe
Member Posts: 2 ✭
my company are having problems logging into accounts hosted online.
every time the user and password are put in it says its wrong, after multiple username checks and password changes there is still no luck.
i have been double checking the passwords and username etc every time to make sure.
now we are locked out and the program is needed urgently. reckon technical support is at full capacity and will not accept my phone call
every time the user and password are put in it says its wrong, after multiple username checks and password changes there is still no luck.
i have been double checking the passwords and username etc every time to make sure.
now we are locked out and the program is needed urgently. reckon technical support is at full capacity and will not accept my phone call
0
Comments
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Hi patience,
Can you please clarify whether you are having difficulty logging in to:
a) The Hosted platform
b) A specific company data file using the Hosted application?
How to tell the difference between my Reckon Accounts Hosted password and my company data file (QBW) password
Are you trying to open the data file in the Hosted 2018 R2 application?
- can you open your company data file using the Hosted 2018 R2 application?
Are you trying to upgrade your data file to the latest Hosted 2019 R2 application?
- are you logging in as the username Admin and its associated password?
Regards,
Data Recovery TeamRegards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
Data Services Tip - Try this first before requesting a data service
0
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