cant log on today

  • 1
  • Question
  • Updated 11 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

we updated to 2017 version a week ago and all was well, yet today when we try to log on it will only load the 2016 version and then gives us an error message saying we have to load the 2017 version. any ideas on how to log on?
Photo of Chris Stott

Chris Stott

  • 70 Points

Posted 11 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 55,510 Points 50k badge 2x thumb
Hi Chris,

Can you please head into the Hosted control panel and end any active sessions located there. Once you've done that, logout (Use the logout option in the top right corner) close your browser and then try again.

Let me know how you get on

This conversation is no longer open for comments or replies.