Cant login, cant reset pwd ?

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  • Updated 7 months ago
  • Answered
I downloaded app , entered my employee details, but cant get back in.. wrong pwd. I try to 'reset' pwd for and it says no such account.  Then registered at reckon where the reset pwd link takes me using my Microsoft O365 account .. The app says wrong pwd, but if I try to reset it says "sorry you registered with O365 , use that" but the STP app wont offer that logon.. Can I recover my account ?    ABN 39 078 420 096
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Peter Court

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Posted 7 months ago

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Rav, Community Manager

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Hi there Peter,
Welcome to the Reckon Community and thanks for providing all the details relating to your query.

Ok, there's a couple of things happening here.
Firstly, I've had a look at the ABN for app account registrations, and there is indeed one initially registered last week however it is NOT registered to the email address. While I can't disclose the registered email address here on a public forum, it is registered to a different email address with the same domain so perhaps either you or someone else created the account last week using a different email address for the business.
You'll need to login with the correct email address & password that was initially created.

Secondly, the Office365 registration you created on the Reckon Portal with ( looks to be unnecessary now so would you like me to delete this registration?