Can't Migrate to Payroll App

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  • Updated 1 week ago
I am trying to migrate to the paid payroll app as the free STP app won't do salary sacrifice. I have installed the payroll app on my Ipad and when I log in it recognises that I have been using the free app but won't proceed to migrate as it says the ABN and branch  is registered to another account. Any suggestions?
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Ray

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  • Frustrated

Posted 2 weeks ago

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Rav, Community Manager

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Hi Ray,
Have you previously registered your ABN to our GovConnect service at all?
GovConnect is the STP gateway used in conjunction with full fledged Reckon Accounts software.

What is the ABN that you are trying register into the Payroll app?
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Ray

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Yes I had registered it on Govconnect. Rookie mistake obviously! The ABN is 16455215118
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Rav, Community Manager

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Thanks Ray.
Because there have been no submissions sent under the GovConnect registration I've deleted it in full.

You should be able to proceed with the migration now.
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Ray

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Thanks Rav that worked fine. How do I add super salary sacrifice for the whole year. Payrun on 30 June covering the whole financial year?