Cant Open Existing Reckon QDF data File after Licence Renewal

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I have just renewed my annual licence for Reckon Personal Plus 2017 and received Reckon acknowledgement to this effect. I have tried to open my Reckon software checking "I am already a Reckon Accounts user" followed by checking "Open a file located on this computer". I have attempted to open the last active QDF data file I had been using prior to renewal but that returns a message "could not open the file". How do I solve this?
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Colnol Graham

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Posted 1 year ago

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Rob Meikle

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I had to open my last backup which fortunately  I had done before renewing, however you may get a better solution.
Cheers,
Rob
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John G, Information Support Analyst

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Hello Colnol,

Welcome to the Reckon Community.  

Are you able to open the sample file from C:\ProgramData\Intuit\Quicken\Sample\sample1.qdf?
Are you then able to open your preferred file?

If the problem persists, it may be because of a number of reasons:
  1. The datafile name is longer than 8 characters (even though you were able to open the long filename previously);
  2. You recently upgraded Quicken and your datafile is not on the local hard disk - for example it may be on an External drive, USB stick or a Network drive;
  3. You have moved the datafile from another computer;
  4. The datafile has some corruption.
Please see the suggested solutions in this article.  


regards,
John.
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damien207

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I am suggesting to try "Long Path Tool" program.

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