cant process payroll

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  • Updated 1 day ago
I have the following error message coming up when i try to finilise payroll
(Error: This pay run can't be finished because it contains at least one inactive employee.)
I have 1 employee and he is marked as active in employee's.
any one out there that can help.
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Simon Whitfort

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Posted 1 week ago

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John G, Information Support Analyst

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Welcome to the Reckon Community Simon,

Did you have an employee previous to the current one (even a test one) that has been made inactive?

Are tehy still included in the payrun setup or scheduled payroll?


regards,
John.
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Simon Whitfort

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Hi John

There are no inactive employee's listed. There is only one listed under ALL employee's and that is the one i am trying to pay.

I am unsure what you mean by tehy
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John G, Information Support Analyst

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Sorry Simon, my fingers are running ahead of themselves.

Please confirm that any uncompleted pay runs or pay schedules do not contain another name.  Then call Technical Support for further assistance.  

regards,
John.
(Edited)
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Simon Whitfort

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Sorry John I thought i had replied.  The are no uncompleted pay runs or schedules that contain another name.  could i have missed something in the employee setup that allows it to show  the employee as active but actually make it inactive?

Regards Simon
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John G, Information Support Analyst

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Thanks Simon,

Make sure that a termination date has not been included on the Employee Record > Employment tab in the Important Date section.  the last line should only have a hire data.




If this section is correct then please call Technical Support for further one-to-one assistance.


regards,
John.