cant process payroll

Simon Whitfort
Simon Whitfort Member Posts: 4
edited August 2018 in Reckon One
I have the following error message coming up when i try to finilise payroll
(Error: This pay run can't be finished because it contains at least one inactive employee.)
I have 1 employee and he is marked as active in employee's.
any one out there that can help.

Comments

  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited July 2018
    Welcome to the Reckon Community Simon,

    Did you have an employee previous to the current one (even a test one) that has been made inactive?

    Are tehy still included in the payrun setup or scheduled payroll?


    regards,
    John.
  • Simon Whitfort
    Simon Whitfort Member Posts: 4
    edited July 2018
    Hi John

    There are no inactive employee's listed. There is only one listed under ALL employee's and that is the one i am trying to pay.

    I am unsure what you mean by tehy
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited July 2018
    Sorry Simon, my fingers are running ahead of themselves.

    Please confirm that any uncompleted pay runs or pay schedules do not contain another name.  Then call Technical Support for further assistance.  

    regards,
    John.
  • Simon Whitfort
    Simon Whitfort Member Posts: 4
    edited July 2018
    Sorry John I thought i had replied.  The are no uncompleted pay runs or schedules that contain another name.  could i have missed something in the employee setup that allows it to show  the employee as active but actually make it inactive?

    Regards Simon

  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited July 2018
    Thanks Simon,

    Make sure that a termination date has not been included on the Employee Record > Employment tab in the Important Date section.  the last line should only have a hire data.

    image


    If this section is correct then please call Technical Support for further one-to-one assistance.


    regards,
    John.