Can't record an invoice

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tonette gemudiano
tonette gemudiano Member Posts: 9 ✭
edited June 2019 in Accounts Hosted
Everytime I create a bill, Reckon prompts a warning stating "Reckon must be shut down". However, when I open another entity and create a bill, everything seems to be working just fine.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited June 2019
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    Hi Tonette,
    It looks as though there's a corrupt bill which needs some attention. Which Reckon software are you using?

    Can you please perform a Verify & Rebuild in the first instance and follow up on any errors that are presented. The below link is info on how to perform this in Reckon Accounts Business (desktop). If you're using a different Reckon software, please let me know.

    How to Verify Data and Rebuild Data for a company data file in Accounts Business (Desktop)
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • tonette gemudiano
    tonette gemudiano Member Posts: 9 ✭
    edited June 2019
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    Hello Rav,

    We are using Reckon Accounts Hosted 2018. 

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited June 2019
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    Not a problem, the process is relatively the same with just a couple of small differences. I'll add the link for Hosted below -

    How to Verify Data and Rebuild Data for a company data file in Accounts Business (Hosted)
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • tonette gemudiano
    tonette gemudiano Member Posts: 9 ✭
    edited June 2019
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    Thank you Rav.
    Will do the Verify & Rebuild

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