Can't record an invoice

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  • Updated 1 month ago
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Everytime I create a bill, Reckon prompts a warning stating "Reckon must be shut down". However, when I open another entity and create a bill, everything seems to be working just fine.
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tonette gemudiano

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Posted 1 month ago

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Rav, Community Manager

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Hi Tonette,
It looks as though there's a corrupt bill which needs some attention. Which Reckon software are you using?

Can you please perform a Verify & Rebuild in the first instance and follow up on any errors that are presented. The below link is info on how to perform this in Reckon Accounts Business (desktop). If you're using a different Reckon software, please let me know.

How to Verify Data and Rebuild Data for a company data file in Accounts Business (Desktop)
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tonette gemudiano

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Hello Rav,

We are using Reckon Accounts Hosted 2018. 

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Rav, Community Manager

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Not a problem, the process is relatively the same with just a couple of small differences. I'll add the link for Hosted below -

How to Verify Data and Rebuild Data for a company data file in Accounts Business (Hosted)
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tonette gemudiano

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Thank you Rav.
Will do the Verify & Rebuild