Can't record payment received in Reckon Accounts Hosted

MM_7769277
MM_7769277 Member Posts: 115
edited August 2016 in Accounts Hosted
For some inexplicable reason, Reckon Accounts Hosted will not allow me to record the occasional payment against a customer job. There seems to be no rhyme or reason for it. I've selected the customer, ticked the invoice, selected the correct date and bank account, then when I click the "Save & Close" button nothing happens.

I've even hit Esc and when the prompt pops up "You have not recorded the new transaction. do you want to record it now?" I hit Yes, and still nothing! So frustrating!

Can anyone shed some light on what I might be doing wrong? This is for full payments and partial payments. Totally random and it's ruining my day because I can't reconcile the bank!

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