Can't record payment received in Reckon Accounts Hosted

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MM_7769277
MM_7769277 Member Posts: 115 ✭
edited August 2016 in Accounts Hosted
For some inexplicable reason, Reckon Accounts Hosted will not allow me to record the occasional payment against a customer job. There seems to be no rhyme or reason for it. I've selected the customer, ticked the invoice, selected the correct date and bank account, then when I click the "Save & Close" button nothing happens.

I've even hit Esc and when the prompt pops up "You have not recorded the new transaction. do you want to record it now?" I hit Yes, and still nothing! So frustrating!

Can anyone shed some light on what I might be doing wrong? This is for full payments and partial payments. Totally random and it's ruining my day because I can't reconcile the bank!

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  • Robyn_7565748
    Robyn_7565748 Member Posts: 1 ✭
    edited October 2015
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    I have occasionally had this happen, save what you can, close all the windows and close the company file/log off then restart the file.  Sometimes the file gets caught in a loop, and this seems to free it up.  
  • Mustafa
    Mustafa Alumni Posts: 52 ✭
    edited December 2015
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    Hi MM/Robyn,

    I may recommend you to select view on the top menu and select one window option.

    If issue still persist I may recommend you to do a verify & rebuild of your data file by clicking the link below:

    https://community.reckon.com/reckon/topics/how-to-verify-data-and-rebuild-data-for-a-company-data-fi...

    If you need further assistance, please let us know.

    Cheers 
    Mustafa

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