
I can email as a PDF - so for the time being my workaround is to "email" the invoice and when outlook opens the message window - open the attached PDF and then use Acrobat Reader DC to "save as" to the pc harddrive. Invoices print fine, and display OK using print preview. PC is running Win 7 professional.
When I open Devices and Printers "Reckon Accounts V5 PDF Converter" is selected as the default printer.
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1,478 Points
Posted 3 years ago
Rav, Community Manager
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91,926 Points
The first step I'd suggest is to delete the Reckon Accounts print files.
(The below is an excerpt from this KB article)
The files are located in 2 locations and should be deleted from both:
- C:\Users\All Users\Intuit\QuickBooks xxxx-xx and C:\Program Data\Intuit\ReckonAccounts xxxx-xx.
- C:\ProgramData\Intuit\ReckonAccounts 2017
To search for these files:
1. Click the Windows Start menu and click on Computer
2. In the box Search Computer in the top right-hand corner of the screen, enter QBPRINT.QBP and click on Enter
3. The search is finished when the coloured bar across the top reaches the right-hand side of the screen. All QBPRINT.QBP files will be listed on the screen.
4. Select all QBPRINT.QBP files and delete
5. Repeat these steps to delete WPR.INI.
Let me know how you get on after this
Cheers
Rav
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3,370 Points
Do you have Windows 10 ? If so....
Open the invoice
Click the Print button
Drop down the "Printer name"
Select "Microsoft Print to PDF"
Click "Print" and select where to save the PDF
This might also work in Windows 8, not sure.......
Sorry just read you have Windows 7, my bad..
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726 Points
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1,478 Points
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MYOB, Xero, Quickbooks Online might be getting a lot of new users. Maybe even Reckon One.
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726 Points
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1,478 Points
Rav, Community Manager
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91,926 Points
Is it just the invoices that are unable to save? Have you noticed anything else having the same issue?
Which directory are you attempting to save to? Are you able to select an alternate location?
Let me know
Cheers
Rav
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726 Points
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22,222 Points
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1,478 Points
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