Can't see a customer payment in the make a deposit

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  • Updated 4 months ago
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Hello we have processed a payment against an invoice and it says it can't be deleted has to be deleted from the deposit first but when you go to make a deposit it is not there? We are using the current Reckon Enterprise .
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Lisa Jones

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Posted 4 months ago

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Di

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Hi,
You need to go into the bank account transactions where you deposited the payment to, delete the deposit from there and it will be available to edit.
Hope this helps
Di
(Edited)
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Linda Putland, Accredited Partner

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In the Receive Payments Window - click on the History Button - you will see the Deposit where this payment has been lodged to the Bank - Select the deposit and choose Go To... then you will need to delete this line from the Deposit... save the Deposit - note that this is now for the wrong amount and if the bank has been reconciled - you will need to fix...  but you can now delete the Receive Payment entry - but remember to go back and fix the deposit - generally you would reenter the payment and then add it to the same deposit ... 
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Lisa Jones

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Great help thank you very much and have a great day!