Can't see a customer payment in the make a deposit

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Lisa Jones_9720999
Lisa Jones_9720999 Member Posts: 2 ✭
edited June 2020 in Reckon Accounts (Desktop)
Hello we have processed a payment against an invoice and it says it can't be deleted has to be deleted from the deposit first but when you go to make a deposit it is not there? We are using the current Reckon Enterprise .

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  • Di_9337847
    Di_9337847 Member Posts: 29 ✭
    edited July 2018
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    Hi,
    You need to go into the bank account transactions where you deposited the payment to, delete the deposit from there and it will be available to edit.
    Hope this helps
    Di
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
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    In the Receive Payments Window - click on the History Button - you will see the Deposit where this payment has been lodged to the Bank - Select the deposit and choose Go To... then you will need to delete this line from the Deposit... save the Deposit - note that this is now for the wrong amount and if the bank has been reconciled - you will need to fix...  but you can now delete the Receive Payment entry - but remember to go back and fix the deposit - generally you would reenter the payment and then add it to the same deposit ... 
  • Lisa Jones_9720999
    Lisa Jones_9720999 Member Posts: 2 ✭
    edited July 2018
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    Great help thank you very much and have a great day!

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