Can't upload my backups

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  • Updated 7 months ago
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My windows 10 PC was wiped for repairs, I’ve reloaded my Reckon Home & Business 2015 now I cant upload my backups. Reckon won't help unless I purchase version 2016 which I can't afford. Please advise how I can upload my backups? Thank you 
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Theresa

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Posted 8 months ago

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Robyn Kelly, Accredited Partner

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Theresa can you please explain the process you have taken to restore the data file so far & did you activate the program on the new PC first?

Thank you

Robyn

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Theresa

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I have gone to open the backed up file but it will not open it, which is how I used to open each file previously, now all I have a sample and nothing else. thanks
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Theresa

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My pleasure 
The message was not an alert as such, just a message stating 'there are no attachments available' with an OK and Help button only, help stated

What if Reckon Accounts doesn't back up or restore my attachments?

If your restored data file no longer includes your attachments, then there probably wasn't enough room to back them up.

When you back up a Reckon Accounts data file with attachments, Reckon Accounts backs up your Reckon Accounts data first, and then backs up the attachments only if there is room. If there isn't room for all of your attachments, then none of your attachments are backed up.

To back up your attachments, you need to free up or add space to the location where you're backing up your data file.

You may also be able to resolve the issue by removing some of the attachments from your Reckon Accounts data file, or by making a new year file to reduce the size of your data file.

If you still need assistance, additional information may be available on the Web.

So I had to press 'OK' with each to be able to proceed
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Robyn Kelly, Accredited Partner

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No problems Theresa, I wasn't sure from your post what the exact message was that you received so I was just checking.

Regards, Robyn

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Theresa

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Thanks Robyn, much appreciated :) 
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Tim Pockley

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I backed up Home & Business to my hard drive after imputing a couple of months of info. When I tried to re open it it asked if i was a new user or to restore the backup   RTIEB9~X_20171005_20171101_20171107 
this will not open 

Grateful for any suggestion as I dont want to have to re enter everything

Thanks Tim  
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Robyn Kelly, Accredited Partner

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Tim, firstly opening backups needs to be performed with a great deal of caution.  Now that said - what type of backup did you perform?  Compressed (.RKN) or normal (.QDF)?

Robyn