Can't use Manual upload CSV. Format

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  • Question
  • Updated 4 weeks ago
  • Answered
I have tried a few time to upload the CSV format bank statement to Reckon One.
Could you please help to fix it? Thanks.
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Rachel Zhong

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  • frustrated

Posted 4 weeks ago

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Rav, Community Manager

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What is happening when you try to perform an upload Rachel?

Are you getting an error message? Which browser are you using? Does the same issue occur on a different browser as well?
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Rachel Zhong

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Hi Rav,

There is no error message turning up. Click the manual upload button and waiting as normal. Then there is nothing here yet... status of completed is NO. I use firefox and chrome to upload, both browser got same result. Any ideas? Thanks.
Rachel
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John G, Information Support Analyst

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Hi Rachel,

Check your actions against the video guide:   Reckon One – Import a CSV Bank Statement
 

regards,
John