Can't log in. Doesn't get past "please select a username".

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Ian Swarts
Ian Swarts Member Posts: 5 ✭
edited February 2017 in Reckon Accounts (Desktop)
Can't log in. Using Chrome on Windows 7, doesn't past "please select a username". Appears to accept/process the username selected but returns to the same window.

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  • Andrew Hellier_6247585
    Andrew Hellier_6247585 Reckon Staff Posts: 169 Reckon Staff
    edited February 2017
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    Hi Ian,

    Thanks for posting on the Reckon community,

    Can you please confirm that you are using the below link, Logging in with your existing User ID and password,

    https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx

    Can you also try using another browser?

    Let me know how you go.

    Cheers,
    Andrew

  • Ian Swarts
    Ian Swarts Member Posts: 5 ✭
    edited September 2014
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    Andrew, Yes. Just retried using original userid and p'word. Now says Unknown username or password. Forgotten username feature doesn't appear to work. Ian

  • Ian Swarts
    Ian Swarts Member Posts: 5 ✭
    edited September 2014
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    Andrew. No joy on IE11.0.9600 Ian
  • Piers Dance_7035855
    Piers Dance_7035855 Member Posts: 5 ✭
    edited September 2014
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    Dear Andrew.
    You are being bombarded right now, and from our end, the users end this is justifiably so.
    You guys have probably got headaches.
    I too now have a headache, customers orders waiting to be processed and can't get past the "Green Launch" tab.  
    It seems everyone on this community is saying the "SAME" thing.
    We all click on the 'Green Launch" tab, we go to a new screen opening and all end up with a black screen then a notice that says "CONNECTION CLOSED"!!!!
  • Ian Swarts
    Ian Swarts Member Posts: 5 ✭
    edited September 2014
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    BTW absolutely no ph support today???? Hence my post here.

  • Ian Swarts
    Ian Swarts Member Posts: 5 ✭
    edited September 2014
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    Andrew, it very quite?

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