Can't open quickbooks I get an error that says " !szFileBuffer.empty "

Larissa Houston
Larissa Houston Member Posts: 3
edited October 2017 in Reckon Accounts (Desktop)

Comments

  • Larissa Houston
    Larissa Houston Member Posts: 3
    edited March 2014
    Anyone have any idea how to fix this?
  • Hoang
    Hoang Alumni Posts: 48
    edited August 2014
    Hi Larissa,

    Welcome to the Reckon Community.

    You will need to do a clean uninstall and re-install of Reckon Accounts (formerly QuickBooks) to resolve this error.

    Please follow the instructions in the following link for a resolution.

    http://kb.reckon.com.au/issue_view.asp?ID=331

    Regards,
    Hoang
  • Larissa Houston
    Larissa Houston Member Posts: 3
    edited March 2014
    Thanks - I have tried following the steps to do a clean un-install but I'm having trouble deleting the intuit folder due to permissions - I have also tried to change the permissions but have had no luck . . . Any ideas? I'm using windows 7 - TIA
  • Hoang
    Hoang Alumni Posts: 48
    edited July 2014
    Hi Larissa,

    You will need to login as the computer's administrator account to perform these steps.

    Logging on as the Built-In Administrator on a Windows 7 Home Edition machine

    a. Click on Start > All Programs > Accessories;

    b. Right click Command Prompt and left click Run as administrator;

    c. To turn on the built-in administrator, type: net user administrator /active:yes

    [When you have completed all actions, turn off the built-in administrator by typing: net user administrator /active:no ]

    I would recommend to contact an IT professional if you're still having trouble with the admin user.

    Regards,
    Hoang

  • Hoang
    Hoang Alumni Posts: 48
    edited March 2017
    Hi Grant,

    Welcome to the Reckon Community.

    You will need configure your firewall and antivirus to exempt some Reckon files from getting remove or block, instructions is in the article below.

    http://kb.reckon.com.au//issue_view.asp?ID=220

    If the problem persists then you will need to do a clean uninstall and re-install of Reckon Accounts (formerly QuickBooks) to resolve this error.

    Please follow the instructions in the following link for a resolution.

    http://kb.reckon.com.au/issue_view.asp?ID=331

    Regards,
    Hoang
  • Wallaby RLFC
    Wallaby RLFC Member Posts: 2
    edited July 2014
    I am having the same problem.  I've done a program repair via the control panel, and I've also uninstalled & re-installed direct from the disc and I'm still having this problem.  !szFileBuffer.empty()   Error codes 1970085197 & 2006588749
  • ARC BookKeeping
    ARC BookKeeping Member Posts: 168
    edited August 2014
    Hi Wallaby RLFC

    Any chance of a few more details...

    What version of Reckon Accounts /QuickBooks (hosted/desktop)
    What Version of Windows are you running.... XP/vista/7/8/8.1
    Where abouts are you.... do you have an I.T. guy you can call....

    I am NZ Chch based feel free to contact me for help...

    Cheers
    Angie Carlyle
    RA Accredited Consultant
    03 3224467
    ABCarlyle@xtra.co.nz

  • Wallaby RLFC
    Wallaby RLFC Member Posts: 2
    edited July 2014
    I'm running Accounts Easy Start 2013 and I'm on Windows 8.1.  I'm in regional Queensland Australia, so I'll try contact customer support.
  • Treasurer_7064633
    Treasurer_7064633 Member Posts: 2
    edited September 2014
    I'm using Easy Start with Windows 8.1, same problem. The 'fix' mentioned above isn't written for Win 8.1. I've tried to follow the instructions, no luck.
  • Megan Williams_7064844
    Megan Williams_7064844 Member Posts: 1
    edited September 2014
    Change your accounting software/provider. Reckon has had many clients with the same issue. I spent over $350 with my IT specialist trying to resolve the problem, let alone the countless hours of time spent in corespondance with reckon to no avail.
     I have been unable to retrieve 1.5 years of records.  I was told I could speak to someone at a rate of &90+/hour. Main response was to do a complete uninstall/reinstall of reckon software which did not work on multiple occasions. There is an obvious problem with their software, particularly compatibility with windows 8..... Change your software, alot of work but worth it in the end
  • Treasurer_7064633
    Treasurer_7064633 Member Posts: 2
    edited September 2014
    Thanks Megan. I've been a QB user for about 20 years on various Windows from Win 95 - Win 7 on various PCs & Laptops.
    But QB 2014 on Win 8.1 crashed after 3 months. GRRRR.
  • SRtax Accounting
    SRtax Accounting Member Posts: 1
    edited June 2016
    Hi Hoang

    i have same problem and i did all procedures to solve it
    however i am still cant open the quick book
    what can i do then, this is 2nd day i would not able to do bookkeeping
    please help very urgent
    thanks
  • Linda Swanwick_8909507
    Linda Swanwick_8909507 Member Posts: 1
    edited March 2017
    Did anybody get this issue resolved? Im running Reckon 2016, on windows 8 and ive been using my file daily. This afternoon, after closing file, then trying to open again, i get the same message.
    I actually called the reckon partner support team and was guided through a clean un install and re install. This hasnt changed anything, same problem. The consultant then advised me they couldnt continue to help as it was past 7pm and i will have to call back in the morning. Ive been trouble shooting myself the past 3 hours with no luck. Ill call again the morning, but would love to know if anybody has had recent success with this message?

  • Winnie Ong
    Winnie Ong Member Posts: 4
    edited March 2017
    Hi Hoang I had tried uninstall and reinstall but it doesn't work.
  • Winnie Ong
    Winnie Ong Member Posts: 4
    edited March 2017
    Hi Linda, have you resolved the issue? Please help as I have the same problem and can't access the files for 3 days already. Thanks.