Change company details STP

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  • Question
  • Updated 3 weeks ago
I've been getting this error when attempting to lodge the STP: I think it's because there's a hyphen in the phone number in STP, but I can't find where to edit the phone number stored. I could only find how to edit the company name.

Is there a way to edit the other company details including the phone number in the STP portal?
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Ben

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Posted 3 weeks ago

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Rav, Community Manager

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Hi Ben,
You cannot update the details within GovConnect STP, it needs to be updated in your accounting program before exporting into GovConnect.
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Ben

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That was fast! Is it possible to re-export the details to GovConnect somehow?

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Ben

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Hi Rav,

No worries the ABN is: 12 085 438 204
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Rav, Community Manager

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Hey Ben,
For the STP upload that you did yesterday after correcting the phone number details etc, has that gone through successfully? ie. what is the ATO status message when you go into that payrun now?

Also, just to clarify your screenshot. The STP entity with the black banner, is that the correct one for your ABN?

ie. The two with blue banners, are both incorrect and unnecessary?
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Ben

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Hi Rav,

The submission put through after correcting the phone number details succeeded with an ATO status of "Success", though a few of the older ones with errors that I resubmitted as a full file replacement came back with the following error:
  • We were unable to process your submission because we could not locate the submission that you have requested to be replaced
Only one of the blue banner companies is redundant (the one added yesterday with no entries). The other one is correct and the black banner is just a separate company with a different ABN.

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Ben

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Somewhat related question - is it possible to export earlier payruns? I've now only got the last 3 payruns showing in the STP lodgement screen on Reckon, but I need to reexport an earlier pay run as a non full file replacement due to the ATO error mentioned in my previous message.
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Rav, Community Manager

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Hey Ben,
Ok, so for the two STP entities, in the database it shows that one of the entity's has a branch number input against it whereas the other doesn't which at least explains why they were able to be created. In terms of removing the redundant one, we don't really have a provision for it at this stage to be honest and it requires more investigation/development on our part. One thing to note, any STP entities that have had any data uploaded to it will not be looked at all for removal.

In regard to the earlier pay events, STP submissions operate on a YTD basis so these will have been updated with your most recent successful upload.