Hi team. Since setting up the Reckon app, there has been a death that has led to the ABN and TFN changing. I haven't submitted anything yet but I am unable to edit the ABN details within the app. The previous company was Pendlesdie ABN 98577350429. Can I email you with the new ABN to fix this? Regards, Os
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80 Points
Posted 2 months ago
Rav, Community Manager
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91,522 Points
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80 Points
Thank you Rav - much appreciated. The problem now is that I can't seem to get back in to the app. The image I have loaded below illustrates my experience. I'm probably doing something silly, but your guidance would be much appreciated
Rav, Community Manager
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91,522 Points
No problem Ossie. Ok so the cause of this is actually in the first image in your screenshot. See how the 'Forgot Password' option has been squished on top of the 'Continue' button, so when you tap the button to proceed after login its actually taking you to the portal screen to reset your password.
What you need to do is after entering your email address & password on the app login screen, tap the 'Go' button on your iPhone keyboard rather than the on-screen 'Continue' button. It should do the trick and get back into the app account.
What you need to do is after entering your email address & password on the app login screen, tap the 'Go' button on your iPhone keyboard rather than the on-screen 'Continue' button. It should do the trick and get back into the app account.
