Changed ABN

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  • Updated 2 months ago

Hi team.  Since setting up the Reckon app, there has been a death that has led to the ABN and TFN changing.  I haven't submitted anything yet but I am unable to edit the ABN details within the app.  The previous company was Pendlesdie ABN 98577350429.  Can I email you with the new ABN to fix this?  Regards, Os
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Ossie

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Posted 2 months ago

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Rav, Community Manager

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Hi Os,
I'm really sorry for missing your post here and I can certainly help you out with this.

I've gone ahead and deleted the ABN from your app account. What you need to do now is logout of the app if you haven't already and then close the app in full ie. swipe it away from your running apps.

Log back in after a couple of minutes and the app will ask you to go through setup of the company again ie. register the ABN etc.
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Ossie

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Thank you Rav - much appreciated.  The problem now is that I can't seem to get back in to the app.  The image I have loaded below illustrates my experience.  I'm probably doing something silly, but your guidance would be much appreciated
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Rav, Community Manager

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No problem Ossie. Ok so the cause of this is actually in the first image in your screenshot. See how the 'Forgot Password' option has been squished on top of the 'Continue' button, so when you tap the button to proceed after login its actually taking you to the portal screen to reset your password.
What you need to do is after entering your email address & password on the app login screen, tap the 'Go' button on your iPhone keyboard rather than the on-screen 'Continue' button. It should do the trick and get back into the app account.