Hi, I'm trying to use the new Quickbooks and the system asks me to do a back up first. I've tried several times but the backup doesn't work. I've gotten to 99% but after 4 hours gave up. Anyone had the same problem or know how to solve? Thanks
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802 Points
Posted 10 months ago
Kevin Russell, Accredited Partner
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44,524 Points
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John Peppas, Accredited Partner
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1,682 Points
If you have a large data file then it could take a long time. Suggest you start the backup and let it run overnight
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802 Points
Thanks - I'll try that tonight.
Kevin Russell, Accredited Partner
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44,492 Points
John and what happens if it doesnt finish?
John Peppas, Accredited Partner
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1,682 Points
You get over that hurdle when it arrives
Kevin Russell, Accredited Partner
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44,492 Points
No you dont. Or do you mean you cross that bridge when you get to it? How do you cross it?
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802 Points
Hi John - I left the backup to run overnight and came in this morning to find the back up screen had shut down and the backup hadn't completed. What's the next step?? Please don't answer this John - you are very unhelpful.
(Edited)
Linda Putland, Accredited Partner
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8,226 Points
Hi Janette - if you see my post just below this one (if it shows up for you like I am seeing it now) - there is a link to my suggestion the other day which involves using Portable copies of the file instead of backups - achieves the desired results but in less time? hope this helps.. Regards Linda
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802 Points
Hi Linda - I've contacted our accountant to see if they have any tips before I use your suggestion. Not being great with that side of computers I'm a bit hesitant to try until I've exhausted other options. Thankyou for your help though.
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380 Points
Janette, you need to set up your computer to never sleep. Once the computer sleeps, Reckon will be disconnected.
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908 Points
Hi Janette
After having the same issues as you for two days, I have finally started having some success. I used Linda's suggestion, partially, and ran the back up on a portable drive. This worked, still slowly but quicker than a PC backup.
After that it refused to do the data rebuild. I eventually suggested to our IT company that we run the rebuild on the server file, rather than on my PC. He left it running overnight and it has worked.
Is your file located on a server though? Not sure if it is the same set up as ours.
We still have one more hurdle to get through this morning, in that the system is now refusing to switch back to multi-user mode. Need to find a work around on that one now! This has been the most painful process.
Hope something I have said here may help you.
After having the same issues as you for two days, I have finally started having some success. I used Linda's suggestion, partially, and ran the back up on a portable drive. This worked, still slowly but quicker than a PC backup.
After that it refused to do the data rebuild. I eventually suggested to our IT company that we run the rebuild on the server file, rather than on my PC. He left it running overnight and it has worked.
Is your file located on a server though? Not sure if it is the same set up as ours.
We still have one more hurdle to get through this morning, in that the system is now refusing to switch back to multi-user mode. Need to find a work around on that one now! This has been the most painful process.
Hope something I have said here may help you.
Linda Putland, Accredited Partner
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8,226 Points
Hi Nadine - glad you are having success but my suggestion wasn't around using a portable drive to backup - it was using the Option to create a Portable file instead of a Backup file (you select this from within the routine Save Copy or Backup) - this process does similar tasks to a verify & rebuild and creates a smaller file in the process, hence its quicker than a Backup and perhaps file maintenance more thoroughly at the same time... the Restoring of this Portable File in 2018 also does some file maintenance... hopefully this helps when reading my suggestions from the other day for those who have large files that take ages to do a backup that includes the Verify (note it is the verify process inside the backup that takes most of the time)... regards Linda
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908 Points
Hi Linda, ok, understand where you are coming from. I did read your post properly but I guess when it comes to working with our precious data we are often a bit scared about doing the wrong thing. Going forward I really need to do something about condensing our data but I have also been a bit scared about that as there is about 18 years of history there. Whats the best suggestion to shrink the file. Other than a new file!!
Linda Putland, Accredited Partner
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8,226 Points
Unfortunately the only suggestion is a new file... its something that I think all of us have to face - yes, we are into our 18th year since the introduction of GST and like you, I also have our business file which has 18 years of data in it!!! In some ways I think all of us with our big files need to seriously consider our options before next end of financial year - and think about starting a new file - we can always keep a copy of our old files that we can open anytime to get historical data from... we will never lose that... I believe that even running the file clean up utilities wont actually reduce the size of the file that much... hence the new datafile is the way to go... it will be lightening fast! Cheers Linda
Linda Putland, Accredited Partner
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8,236 Points
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908 Points
I have been trying to back up our file for 18 hours. It sat at 0% the entire time. Called Reckon support this morning and they told me it will take a while keep trying!! Seriously! What do you do if it just won't back up?
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802 Points
Oh no! I tried for 4 1/2 hours yesterday and finally got to 99% but it sat on that for over an hour so I had to give up. I've tried another two times and get to about 70% in about 20 minutes but then it stops. I'll try and the overnight and let you know if that works.
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380 Points
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908 Points
It doesn’t move past 0% and I had it running all night while no activity. Now I’m sitting waiting still, and it’s still on 0%. 19 hours later!
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380 Points
There must be something wrong. Our company files is very big, but it moved from 0% after probably 30 minutes (can't remember the exact time).
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908 Points
There is definitely something not right that is for sure as I still haven't been able to get this done. I tried getting help from Reckon and it was so not helpful.
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802 Points
I'm the same Nadine we're not a big business so I don't believe our file is that big. I've contacted our accountants to see if they can help. I'll let you know how I go.
Janette Hall Houeix
Kevin Russell, Accredited Partner