Claim Acrobat error when previewing PDF file attached to transaction

  • 2
  • Question
  • Updated 5 months ago
I'm using Accounts 2018. When attempting to preview a PDF file attached to a transaction the following error message occurs:
I'm using the latest version of Acrobat Reader DC. I can read the same file in File Explorer without any error message. Error messages only started tonight, I was able to preview successfully 1 week ago when I last used Reckon.
Photo of Phil Nelthorpe

Phil Nelthorpe

  • 90 Points 75 badge 2x thumb

Posted 1 year ago

  • 2
Photo of Rav

Rav, Community Manager

  • 91,050 Points 50k badge 2x thumb
Hi Phil,
I'm not sure if this is quite the same but perhaps this KB article might be useful - 

Unable to preview PDF attachment from PDF reader.
Photo of Phil Nelthorpe

Phil Nelthorpe

  • 90 Points 75 badge 2x thumb
Hi Rav,

No, not the same error. .pdf was already linked to Acrobat Reader DC. It would be helpful if someone knows what the error code means.I can't see how there can be a problem with Acrobat Reader as the error message says, as Reader is able to open the file that I've attached when the file is in a folder in File Explorer.
Photo of Alison


  • 308 Points 250 badge 2x thumb
I'm suddenly getting this same error when I try to view an attached document and also when I go to attach a document.  I am using Reckon Accounts Personal Plus 2019.  It worked fine last week.  I have rebooted computer, Adobe is not open.  What causes this and how do I fix it?