Claim Acrobat error when previewing PDF file attached to transaction

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  • Updated 3 months ago
I'm using Accounts 2018. When attempting to preview a PDF file attached to a transaction the following error message occurs:
I'm using the latest version of Acrobat Reader DC. I can read the same file in File Explorer without any error message. Error messages only started tonight, I was able to preview successfully 1 week ago when I last used Reckon.
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Phil Nelthorpe

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Posted 2 years ago

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Rav, Community Manager

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Hi Phil,
I'm not sure if this is quite the same but perhaps this KB article might be useful - 

Unable to preview PDF attachment from PDF reader.
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Phil Nelthorpe

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Hi Rav,

No, not the same error. .pdf was already linked to Acrobat Reader DC. It would be helpful if someone knows what the error code means.I can't see how there can be a problem with Acrobat Reader as the error message says, as Reader is able to open the file that I've attached when the file is in a folder in File Explorer.
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Alison

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I'm suddenly getting this same error when I try to view an attached document and also when I go to attach a document.  I am using Reckon Accounts Personal Plus 2019.  It worked fine last week.  I have rebooted computer, Adobe is not open.  What causes this and how do I fix it?
(Edited)
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John

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Hi Phil and Alison,

Did you ever find a fix for this issue of attaching pdfs into Reckon Accounts?  I suspect that Adobe have changed a registry setting with an update.
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Alison

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No I didn't actually find a fix but it did somehow fix itself as I no longer get the error