clearing fields in statement summary - Personal Plus 2018

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Carljh
Carljh Member Posts: 67 ✭✭
edited September 2019 in Personal Plus and Home & Business
My AMEX statement has always balanced until last month in Personal Plus but now ends up with a balance of -$59.15, an amount I have no record of.  I have checked all my figures and statement entries and can find no discrepancies.  How can I clear the fields in the statement summary box so that I can start afresh?

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  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 475 Accredited Partner Accredited Partner
    edited September 2019
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    Can you get your last AMEX statement out Carljh & check closing balance on the last statement matches the opening balance of the current statement?

    If they are the same check the opening balance of the last sttaement agrees to your account balance at the same date.  If it doesn't match go back to where it did match.  You possibly accidentally deleted a prior transaction?

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